FAQs (Fast Answer Question ?)

Do you ship at my location ?

We deliver gifts all over India through our shipping partners like Delhivery, FedEx, Ekart, Bluedart & Xpressbees.

We also ship by India Post to pincodes which are not serviceable by our courier partners.

When will my Order be delivered ?

We ship our products from Delhi within 2 days of order placed.

After we ship it gets delivered same or next day in Delhi-NCR, and to the rest of India in 3-5 days as per your location.

If I receive a damaged product ?

We take extreme precautions before shipping your gift, however, if you have received a damaged or different product. You can claim a refund or replacement with a 360 degree of parcel opening video. The parcel opening video confirms that the product was not damaged by the customer and is required by our courier partner for the parcel insurance claim.

Are there any delivery charges?

  • Prepaid Orders :


The cost of the product shown is the final cost, and there is no extra delivery charge added.


  • COD Orders :


For cash on delivery orders, an extra Rs.60/- is charged above product value. This is cash handling cost which is levied by the courier company.

How to track my order?

You can track your order by clicking on the tracking link shared with you on your WhatsApp no.

Link: https://apnagift.ordr.live/

I have not received tracking for my order?

Tracking is shared over your registered mail id or mobile no.  within 2 days of dispatch of your product.

Is my Payment Secured ?

Yes !

Our Payment gateway is provided by Razorpay, which is completely secured .

You may use your Credit card , Debit card & other other modes accepted by Razorpay with their complete security .

I have a Complaint !

Sorry for the inconvenience caused!

Please do write to us on our “Contact Us” form, do mention your Whatsapp no. or Email ID so our team can connect with you.

Be rest assured we are here to offer the best services, we will contact you as soon as possible & try to resolve your queries!

My Issue Is not listed here !

Please do write to us your reason to contact through our “Contact Us” Form.

Be rest assured we are here to offer the best services , we will contact you as soon as possible & try to answer your queries !